Refund and Return Policy
At Halaszi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date for a refund or exchange, subject to the conditions outlined below.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The return must be initiated within 30 days of receiving your order.
- The item must be unused, unopened, and in its original packaging.
- The item must be in the same condition that you received it.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, opened, or damaged by the customer.
- Final sale items or clearance products.
- Gift cards or promotional items.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us – Email our customer support team at [email protected] with your order number and reason for return.
- Receive Return Instructions – Our team will provide you with return instructions, including the return shipping address.
- Ship Your Item – Pack the item securely and send it back using a trackable shipping service. You are responsible for return shipping costs.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 5-7 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
If you received a defective or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement to be sent at no additional cost.
Return Shipping Address
All returns must be sent to:
Halaszi
5205 G ST #1/2
Chino, CA 91710-5145
United States
Need Help?
If you have any questions about our return policy, feel free to reach out to us at [email protected].